Cancellations and Refunds
Cancelling is as fast and easy as it is to book
We would love to host you but we know that plans can change, our cancellation process is simple and we make sure you receive a quick confirmation and fast refunds. Our standard check-in time is 3 PM.
For bookings up to 3 apartments –
| Cancellation Time | Cancellation Fee |
|---|---|
| 24 hours or more prior to check-in time | Free cancellation (100% refund) |
| Less than 24 hours before check-in time | 100% of booking value of the first day |
Before check-in
We will fully refund any booking cancelled up to 24 hours prior to scheduled check in date. For any cancellation within 24 hours of scheduled check-in, the booking value of the first day shall be deducted as cancellation charges.
On the date of check-in
In case you decide to cancel a booking after scheduled check-in time or do not show up at the apartment, the complete booking amount shall be deducted as cancellation/no show charges.
Mid Stay Cancellations
During your stay, in case you decide to shorten your booking before 2 pm, you will be charged for one night. In case you decide to shorten your booking after 2 pm, you will be charged for next two nights. Money for the remaining nights will be refunded.
For bookings of 4 or more apartments –
You need to pay at least 25% of the booking amount as advance to make a booking for 4 or more apartments.
| Cancellation Time | Cancellation Fee |
|---|---|
| 30 days or more prior to check-in date | 50% advance amount |
| Less than 15 days of check-in date | 100% advance amount |
On the date of check-in
In case you do not show up at the apartment, no refund is applicable on the booking.
Mid Stay Cancellation
In case you decide to shorten your booking for 4 or more apartments post the check-in date, no refund is applicable on the booking.
How to Cancel
You can cancel your booking using our website or mobile app. You can also email us at info@heristays.com to cancel your booking. The applicable refund amount will be credited to you within 14 working days.
Payment Policy
For bookings of more than 7 nights, guests have to settle all outstanding payments on a weekly basis. Apartment will be unable to provide further accommodation prior to settlement of the outstanding amount.
Early Check-in and Late Check-out
Early Check-in (subject to availability):
In case you have not opted for Sunrise Check-in, early check-in will be subject to availability. Our standard check-in time is 2 pm. Extra charges will apply as per below policy:
| Check-in Time | Early Check-in Charges |
|---|---|
| Before 6 AM | 100% charges for one day payable as per apartment rates of the previous day |
| Between 6 AM and 12 Noon | 0% to 30% charges payable as per apartment rates of the previous day, depending on apartment policy |
| Between 12 noon and 3 PM | Complimentary |
Late Check-out (subject to availability) –
Our standard check-out time is 12 noon. Late check-out is subject to availability and cannot be confirmed in advance. Extra charges will apply as per the below policy:
| Check-out Time | Late Check-out Charges |
|---|---|
| Between 12 noon and 2 PM | Complimentary |
| Between 2 PM and 6 PM | 0% to 30% charges payable as per apartment rates of the next day, depending on apartment policy |
| After 6 PM | 100% charges payable as per apartment rates of the next day |